Most of the success of CRM (Customer Relationship Management) is the result of choosing the right technology. Organizations have to weigh the costs, services provided and the degree of functionality, the ability to provide production and much, much more. So many factors must be considered that choosing a provider and comparing CRM can become extremely difficult.
Introducing Aggregated 2019 CRM systems rating according to ISM, Nucleus Research, CRM Magazine. The systems included in the list are analyzed according to 179 criteria, but the greatest attention is paid to ergonomics and functionality.
10. Hamster CRM
The newcomer (the company RosBusinessSoft released it relatively recently) has already gained a strong reputation in the market: it is the first service in Russia that allows you to maintain a customer base and complete warehouse accounting via the Internet in online mode.
9. Simple Business
This CRM system will help improve customer relationship management and the sales process by automating organization management, communication between employees and customers, as well as teamwork. Includes a mobile version, which is convenient for frequently traveling business people.
8. Zoho CRM
Zoho has been on the market for eleven years, and in honor of last year’s anniversary, Zoho CRM was free for up to 10 users. One of the distinguishing features of the program is its integration with other company products, including mailing lists, mail, an online office, and much more. Russian interface is present.
7. FreshOffice CRM
This CRM system has its own cloud-based PBX and can replace many separate programs (instant messengers, bookkeeping, file sharing, etc.).
6. Salesforce CRM
It is one of the most effective SaaS CRM systems on the market. Customer access to the system is via the Internet. There is a Russian interface.
5. Customer base
Top 5 best CRM opens the program for a simple, but functional and convenient business. Allows you to maintain a common database with customizable access levels, keep track of customers and monitor employee productivity.
4. Megaplan
This CRM-system is integrated with Oktell telephony, which allows to improve the process of calling customers. Even if the manager went on vacation, only the Internet connection is required for operational control of the employees' activities.
3. amoCRM
The main advantage of this program, which got into the best CRM systems for sales, is its simplicity. It does not require installation or configuration, which saves costs for technical specialists. The company takes care of all the operation of the system.
2. Bitrix24 - the best free CRM
A kind of social network at work, which allows employees to easily and conveniently communicate with each other - on the site, by mail, via video, by mobile. This is also the best free CRM. The system has all the capabilities to control and analyze the sales process.
1. bpm’online sales
“A correctly built process always underlies great results” - this is the principle by which the best CRM systems work. The 2019 ranking was led by bpm’online sales, which, at the choice of ISM, Nucleus Research and CRM Magazine, became the best of the best. It allows you to manage the full sales cycle, from customer acquisition to ordering and beyond. With an intuitive interface, it is easy and pleasant to work both on the desktop and on the mobile device (smartphone, tablet).
